Privacy Policy

Carpet Cleaners Hammersmith Privacy Policy

This Privacy Policy explains how Carpet Cleaners Hammersmith collects, uses, stores, and protects personal data of its customers in the Hammersmith area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaners Hammersmith customers in the area who engage our carpet cleaning and related services, whether you contact us online, by post, or in person.

Who We Are and Scope of This Policy

Carpet Cleaners Hammersmith is a carpet and upholstery cleaning service provider operating in the Hammersmith area. For the purposes of data protection law, we act as the data controller in relation to the personal data of our customers. This means we decide how and why your personal data is used and are responsible for ensuring that it is handled in accordance with applicable laws.

This Privacy Policy covers all personal data we process about individual customers in the Hammersmith area in connection with booking, delivering, and managing our cleaning services, as well as related customer service and administrative activities.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, and general contact details you provide when making an enquiry or booking our services.

Service and booking information, such as preferred service date and time, type of property, areas to be cleaned, access arrangements, and any additional instructions you provide relevant to the service.

Payment and transaction information, such as records of payments made, payment method used, and invoice details. We do not store full payment card details; these are processed by our chosen payment service providers.

Communication records, such as messages, correspondence, or notes relating to your enquiries, feedback, complaints, or other interactions with us.

Technical and usage data where applicable, such as information about how you use our online services, including basic device and browsing information where this is collected through your interaction with our website or digital platforms.

Any other information you choose to provide that is relevant to the organisation and delivery of our services, for example when you explain particular cleaning requirements or access needs.

Lawful Basis for Processing Your Data

We process your personal data only when we have a valid lawful basis to do so. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process your data when it is necessary to enter into or perform a contract with you, such as when you book our carpet cleaning services, request a quote, or ask us to take steps prior to entering into a contract.

Compliance with legal obligations: We may process your personal data to meet legal or regulatory requirements, including maintaining records for tax and accounting purposes or responding to lawful requests from competent authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. Examples include improving our services, administering our business, handling customer queries and complaints, and preventing fraud or misuse of our services.

Consent: In some limited circumstances, we may rely on your consent to process your personal data, for example for certain types of direct marketing. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including handling enquiries, confirming bookings, delivering cleaning services at your property, processing payments, and issuing invoices and receipts.

To communicate with you, for example to confirm appointments, rearrange bookings, respond to questions or complaints, and send important service or policy updates.

To manage our business operations, such as planning staff schedules, improving our cleaning methods, quality control, and internal record keeping.

To comply with our legal and regulatory obligations, including maintaining appropriate business and financial records.

To protect our rights, property, and safety, and those of our staff, customers, and third parties, which may include fraud prevention and handling disputes.

To carry out limited and proportionate marketing activities in accordance with applicable law and your communication preferences, where relevant.

Data Retention

We will keep your personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and to satisfy any legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Typically, we retain core customer and transaction records for a period aligned with applicable limitation and tax laws, after which we will securely delete or anonymise the data so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law.

Service providers and data processors: We may use carefully selected third party providers to help deliver our services and run our business. These may include payment processors, accounting and invoicing providers, information technology and system support providers, and customer relationship management tools. These service providers act as data processors and process your personal data only on our instructions and in accordance with a written contract that requires them to protect your data.

Professional advisers: We may share personal data with our professional advisers, such as accountants, auditors, or legal advisers, where this is necessary for the services they provide to us and in accordance with applicable law.

Authorities and legal obligations: We may share personal data where we are required to do so by law, regulation, or court order, or where it is necessary to protect our rights or the rights of others.

In all cases, we limit the data shared to what is strictly necessary for the relevant purpose and take steps to ensure that your information remains protected.

International Data Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will take steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that provided within the United Kingdom. This may include relying on adequacy regulations, standard contractual clauses approved by relevant authorities, or other appropriate safeguards.

Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, using secure systems and storage solutions, and applying appropriate policies, training, and procedures covering data protection and information security.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but generally include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or assess an objection you have raised.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms.

Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any significant changes will be highlighted in an appropriate manner. The updated version will apply from the date it is published.